Essex · London · South East
All Divisions 0203 336 7362
Division 01

Specialist plumbing.

From emergency burst pipes to complete bathroom and kitchen installations — our plumbing division covers every aspect of domestic and commercial water systems, delivered by qualified engineers.

Call 24/7 Request Quote
Burst pipe or water damage? See our claim hub
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What we cover

Plumbing services in detail.

Every job handled end-to-end by qualified plumbers — diagnosed, quoted, completed.

Burst & Leaking Pipes

Rapid response to pipe failures of every kind. Containment first, then full repair.

Power Flushes

Restore central heating efficiency by clearing sludge from radiators, pipes and boiler.

Bathroom Refurbishments

Full bathroom installations and refits — suite swap to complete strip-out.

Taps & Valves

Drips fixed, fittings upgraded, isolation valves installed. Small jobs done right.

24/7 Emergency Call-Out

Round-the-clock response to genuine plumbing emergencies. Engineers on call day and night.

Central Heating Installation & Repair

Full heating system installations and fault repair — radiators, pipework, controls, valves.

Unvented & Vented Cylinders

Installation, replacement and servicing of hot water cylinders. G3 qualified for unvented work.

Commercial Plumbing

Offices, retail, hospitality and landlord properties. Subject to scope and availability.

Part P Plumbers

Part P qualified for bathroom & kitchen electrical — showers, isolators, immersions.

Pumps

Installation and repair of central heating, shower, mains-boosting and waste pumps.

Electric Showers

Supply, installation and repair — including Part P electrical connection and plumbing supply.

Excavations & Mains Repair

Excavation and repair of buried supply pipes from boundary stopcock to property.

Cold Water Tanks

Cold water tank installation, replacement, decommissioning and insulation.

Full System Conversions

Vented to unvented, gravity to combi, traditional to pressurised. Full planning and install.

Macerator Systems

Installation and repair (Saniflo etc.) — for basement WCs and downstairs bathrooms.

Soilpipe & Stack Repairs

Repair and replacement of soil pipes and stacks — internal, external, full vertical replacements.

Suspect a hidden leak?

That’s a job for our specialist Leak Detection division.

If you’ve had a letter from your water company about high usage, a water bill that’s spiked with no explanation, damp patches with no obvious source, or your water meter ticking when nothing is running — that isn’t standard plumbing. It’s a hidden leak, and locating it needs specialist equipment.

See PBD Leak Detection
Pricing

Clear, upfront pricing.

No hidden fees, no surprises. Everything agreed with you before any work begins.

Plumbing Call-Out
£120
+ VAT
Includes the first hour of labour
Additional time charged at £60 + VAT per hour beyond the first hour.
Parts and materials charged at cost price.
Free written quotes on larger projects. Smaller jobs carry a £20 + VAT quoting fee, deducted from the final invoice if you proceed.
Out of hours call-outs (6pm – 8am) at £200 + VAT, including the first hour of labour. Additional hours at £80 + VAT.

All prices exclude VAT at the prevailing rate. Coverage outside our primary area subject to a travel charge — check our coverage tool below.

Insurance Claim Hub

Burst pipe or water damage? Most claims qualify.

“Escape of water” is the single most common UK home insurance claim — covering everything from burst pipes to hidden leaks under floors. Your policy is likely to cover both the damage to your home and contents and the cost of locating and stabilising the leak.

Active emergency? The first 30 minutes

What to do right now

  1. Turn off the water at the internal stopcock (usually under the kitchen sink) and the external one if you can find it.
  2. Turn off the electrics at the consumer unit if water is anywhere near sockets, lighting or appliances.
  3. Photograph and video everything before you start cleaning — flooring, ceiling, walls, contents. Insurers want this evidence.
  4. Don’t throw anything away yet. Damaged carpet, flooring and contents need to be assessed before disposal.
  5. Call us to contain the damage — emergency stop, isolation and stabilisation come first. Permanent repair quoted separately.
  6. Register the claim with your insurer before any permanent repair work starts — this is a condition of most policies.
Escape of Water

Burst & leaking pipes

The headline plumbing claim. Sudden pipe failure that causes damage to flooring, walls, ceilings or contents.

Almost all UK home insurance policies include escape of water as standard — both buildings and contents sections may engage.

Trace & Access

Hidden leaks under floors / in walls

If a leak is causing damp, staining or warping but the source isn’t visible, “trace and access” cover pays for the work to locate it — typically £5,000 to £10,000 per policy.

For long-running hidden leaks, see our Leak Detection division.

Frost & Freeze

Winter pipe damage

Pipes that have burst, split or failed after a freeze. Damage to pipework and the resulting water escape are both typically covered.

Claims often spike in January and February — if you’ve just had a thaw, check loft pipes and outside taps before the next freeze.

How insurers split the work

1. Emergency stabilisation

Stop the leak, isolate the affected section, make the property safe. Often covered as “emergency repair” even before a claim is fully approved.

2. Permanent repair

Replacement of the failed section of pipework, joints or valves. Quoted separately and submitted to the same claim.

3. Damage restoration

Drying out, replacement flooring, redecoration, contents reinstatement. Usually handled by your insurer’s appointed restoration contractor.

Plumbing insurance questions
Is the emergency call-out itself covered?+

Most policies do cover the cost of emergency stabilisation under “escape of water” or a separate “home emergency” add-on. Cover varies, so we’d still recommend you pay our invoice up front and claim reimbursement — that way the leak is stopped without waiting for a claims handler.

Our invoice is itemised and insurer-ready: emergency response time, hourly labour, parts and materials separated.

Is the pipe itself covered, or only the damage it caused?+

It depends on the policy and the cause. Most home insurance covers the resulting damage (flooring, walls, contents) reliably, but cover for replacing the failed section of pipework varies.

Sudden, identifiable failures (frost, accidental damage) are usually covered. Long-term wear and tear is usually excluded. Check your policy wording or ask your insurer.

Does my insurer need to approve the plumber?+

For an active emergency, you don’t need to wait for approval — insurers expect you to stop the damage as quickly as possible and submit the invoice afterwards. Always keep the receipts.

For permanent repair work, registering the claim first is standard practice. Some insurers may suggest one of their network contractors; you’re generally free to use a plumber of your choice. Our invoices and reports are accepted by every major UK insurer we’ve worked with.

What about ceiling collapse or structural damage?+

Sudden water damage that causes a ceiling to collapse or affects structural elements is covered under the buildings section of most policies. The plumbing fault that caused it is treated separately from the structural restoration.

This is one of the reasons we always recommend photographing damage before any clean-up — insurers want to see the full extent before any contractor gets involved.

What if the leak has been running for weeks unnoticed?+

Slow, hidden leaks behind walls or under floors are exactly what “trace and access” cover is designed for. Most insurers accept that long-running hidden leaks aren’t the homeowner’s fault — provided the property was reasonably maintained.

If this sounds like your situation, our Leak Detection division handles these specifically and has its own insurance claim hub with the detection-side documentation insurers ask for.

Two honest points: first, claim, then call — or call, then claim — both are fine for the survey or emergency containment stage, but always register with your insurer before permanent repair work starts. Second, not every plumbing job is an insurance job: routine maintenance, small drips and planned installations don’t involve insurers. We’ll tell you up front which side of the line you’re on.
Recent work

A glimpse of our plumbing.

A small selection of recent jobs across our coverage area.

Bathroom refit
Bathroom refit · Chelmsford
Kitchen install
Kitchen install · Romford
Burst pipe repair
Burst pipe repair · Ilford
Power flush
Power flush · Enfield
Why choose us

Since 2019. Thousands of satisfied clients.

— 01

24/7 Response

Emergency engineers available day, night, weekends and bank holidays. No waiting, no upcharge.

— 02

Clear Pricing

Upfront estimates before any work begins. No hidden fees, no surprise invoices.

— 03

Fully Accredited

CAT, CHAS, WaterSafe, CIPHE & NADC Approved — fully qualified engineers.

Customer Reviews

What our clients say.

Real reviews from real customers across Essex, London and the South East.

★★★★★
Google Review

Called PBD at 11pm with a burst pipe and they had an engineer at the door within the hour. Sorted the leak, dried the area, and the price was exactly what they quoted. Absolute lifesavers.

Sarah M.
Romford, RM · Emergency Plumbing
★★★★★
Google Review

Full bathroom refurbishment — old suite stripped, new walk-in shower, tiling, plumbing, the lot. Job was finished on time, exactly to the quote, and the finish is spotless. Will be using them again.

David K.
Chelmsford, CM · Bathroom Refurbishment
★★★★★
Google Review

Had radiators that were cold at the bottom for years. PBD's power flush sorted it in a day — heating is back to full warmth and the boiler runs quieter. Friendly engineers, tidy work.

Olivia P.
Ilford, IG · Power Flush
★★★★★
Google Review

New kitchen sink, tap and dishwasher install. Arrived on time, explained everything, cleaned up after. Fair price and proper professionals — easy 5 stars.

James R.
Enfield, EN · Kitchen Installation
Frequently Asked

Common plumbing questions.

Quick answers to the things customers ask us most often.

How quickly can you get to me? +

For emergencies (burst pipes, major leaks, no water) we aim to have an engineer at your door within the hour across our primary coverage area. For non-urgent jobs, we usually offer a slot within 24–48 hours, often sooner.

Do you charge for quotes? +

Quotes for installations and larger jobs (bathrooms, kitchens, power flushes) are free. For diagnostic call-outs we charge a small fixed call-out fee, which is then deducted from the cost of any work you choose to go ahead with — never a hidden mark-up.

Are you fully insured and accredited? +

Yes — PBD Group carries full public liability insurance, and our engineers are CAT, CHAS, WaterSafe, CIPHE and NADC Approved. Documentation is available on request.

Do you do small jobs as well as full installations? +

Absolutely. Whether it’s a dripping tap, a stuck valve or a full kitchen install — the same standard of care applies. No job is too small.

Do you offer a warranty on your work? +

Yes. All workmanship is guaranteed, and any parts or fittings we supply carry the manufacturer’s warranty (typically 12–24 months, or longer on premium products). Specific warranty terms are confirmed in writing on your quote.

Can I get a price guide before booking? +

Yes — ring us or use the contact form with a short description of the job and we’ll give you a clear, no-obligation price guide. We don’t do high-pressure sales or surprise invoices.

Do you offer out-of-hours emergency call-outs? +

Yes. Our emergency response covers 6pm to 8am at £200 + VAT, including the first hour of labour, with additional time at £80 + VAT per hour. Weekend and bank holiday call-outs are available at the same rate.

For an active flood, burst pipe or major leak, call us directly on 0203 336 7362 — even at 3am.

Can you supply the parts and fixtures, or do I need to source them? +

Either works. For most repairs we bring standard parts on the van and bill them at cost price. For bathroom and kitchen jobs, you’re welcome to choose and supply your own fixtures (taps, basins, showers, etc.) or we can source them through our trade accounts — usually at a better price than retail.

If you’re going down the trade route, we’ll show you the options before ordering.

What payment methods do you accept? +

Card, bank transfer and cash. For domestic jobs, payment is due on completion. For landlord and commercial customers, we offer standard 14- or 30-day invoice terms on request.

Larger projects (bathroom refurbishments, kitchen installations) are split into a deposit, mid-stage and completion payment, all confirmed in writing on the quote.

Coverage Check

Do we cover your area?

Enter your postcode and we’ll tell you instantly.

Primary coverage: CM · RM · SS · N · E · EN · IG · AL · SG · CB · CO · NW · WD · IP
Other postcodes — subject to availability & a travel charge.

Need a plumber today?

Speak to our team now for an upfront estimate or to book an emergency call-out across Essex, London and the South East.

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